Job details

Senior Field Technicians

Company details

Official Distributor for Volvo Construction & Equipment, Volvo Penta and Volvo Trucks, SMT (www.smt.network) offers a wide range of products in more than twenty countries of North, West & Central Africa, Belgium, the Netherlands and GB.

We operate an outstanding own sales and service network with operational agility and entrepreneurial spirit. By engaging in partnerships with our customers, we create value delivering state-of-the-art services and products. Our ambition in both territory coverage and product portfolio is a strong commitment to support our customer’s growth.

For our services contract based in Liberia/Ghana we currently look for several ‘Senior Field Technicians

Function

As a Senior Field Technician, you will responsible for the following tasks for your client:

  • Provide service and customer support during field visits or dispatches ;
  • Tie workflow to schedule ;
  • Manage all on site installation, repair, maintenance and test tasks ;
  • Diagnose errors or technical problems and determine proper solutions ;
  • Produce timely and detailed service reports ;
  • Help on developing competence of local technicians ;
  • Operate vehicle in a safely manner ;
  • Follow all company’s filed procedures and protocols ;
  • Document processes ;
  • Cooperate with technical team colleagues and share information across the customer organization ;
  • Comprehend customer requirements and make appropriate recommendations/briefings ;
  • Build positive relationships with customers.

Profile

Required Qualification

  • Strong knowledge of Volvo Equipment products ;
  • Minimum 5 years experience with ADT/Excavators/Trucks/Heavy Equipment ;
  • Good knowledge of electromecanical concepts ;

Behavioural requirements :

  • Ability to work flexible shifts and to adapt to changing work schedules ;
  • Independent with a true team spirit ;
  • Persistent ;
  • Rigourous and capacity to follow processes ;
  • Professionnal in his relationship ;
  • Teaching & listening capacities in order to fully support the local technicians ;
  • Ready to relocate to Africa (rotations : 75 - 15).

Language

  • English - Fluent

Offer

  • A real opportunity to enhance your experience and develop your skills thanks to our own ‘SMT Academy’!
  • A function with an international influence that combines autonomy and initiative
  • A framework with a human dimension and a dynamic corporate culture, voluntary and ambitious, where team spirit, customer satisfaction, flexibility and the quality of its services are recognized as its main values.

  • Placed on:Tue 17 May 2022
  • Location: Liberia
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